At Metrovacesa, we not only build buildings; we accompany you in the most important purchase of your life. We present you with a catalog of frequently asked questions so that you can solve all your doubts, from the first question to the delivery of the keys.
Here we have compiled and structured the most relevant information for you to solve any questions you may have about Metrovacesa, our products and services. Browse through the different categories to find details about our trajectory, our purchasing process, our innovation projects or key information about our corporate structure. Our goal is to offer you transparency and clarity at every step.
On our website, in the “Shareholders and investors” section, you will find information on the company’s share price and economic-financial information, updated every quarter, as well as a corporate presentation.
As a listed company, Metrovacesa has to comply with an exhaustive internal control over the economic and financial information, which provides transparency and security to customers about the solvency of the company. These data are published on the website on a regular basis.
The two main shareholders are Santander bank and BBVA. All information relating to the share and investors is published on the website.
On our website, in the “Shareholders and investors” section, you will find information on the company’s share price and economic-financial information, updated every quarter, as well as a corporate presentation.
The company’s values in terms of sustainability are based on the premise of respect for the environment and continuous improvement in the response to our customers. The reduction of environmental impact, efficiency in operating processes and innovation are our main focuses of action.
At Metrovacesa we not only design thinking about the final product, but also about the process as a whole that encompasses the different actors that are part of it, always working to anticipate the needs of our customers from the very design of the homes.
Our homes are designed to be functional, accessible, flexible, rational (minimum maintenance and maximum durability) and comfortable.
Developer: The real estate developer is the natural or legal person, public or private, who, individually or collectively, takes the initiative to promote housing for sale and purchase. We coordinate and manage the process of sale and construction through the approval of suppliers and validation of processes.
Real Estate: Real estate companies are engaged in the purchase and sale of real estate (houses, apartments, businesses, land, etc.). They also provide other services such as: rentals, mortgage loan management, real estate advice, property appraisals, etc.
Construction company: Company dedicated to the execution of the construction project and coordination of all the agents involved.
This block groups together the search phase and the first guarantees that Metrovacesa offers so that you as a client feel secure from the first minute.
Each person has different priorities. Even so, it is usually useful to evaluate the location and communications, orientation and natural light, energy efficiency, distribution, qualities, total price (including taxes and expenses associated with the purchase of the home), and the solvency and experience of the developer.
In Metrovacesa we help you to review these aspects from the first moment so that the choice fits your needs.
Buying off-plan is a common practice in new construction, and is subject to legal obligations regarding information and guarantees established, among others, in Royal Decree 515/1989, of April 21, 1989, on consumer protection regarding the information to be provided in the sale and lease of dwellings and in Law 38/1999, of November 5, 1999, on Building Regulation (LOE).
The developer must provide essential information on the project. In addition, if the buyer delivers amounts on account before receiving the property, the developer must guarantee their return, together with the corresponding interest, by means of a surety insurance or a guarantee. He must also deposit these amounts in a special account and deliver the document evidencing such guarantee.
The sales team will answer your questions and, depending on the status of the project, will be able to provide you with the available commercial documentation, such as the house plans, the building specifications, general information on the development, energy rating/certification (if available) and the payment plan.
Metrovacesa, in its Open Innovation model, believes in sharing best practices, experiences and solutions with other stakeholders in the real estate sector and other sectors that incorporate technology to provide the best customer experience, incorporating new solutions in innovation that add value to the customer.
As part of our strategy, we participate in relevant forums on building, technology, sustainability or any other relevant topic that provides value to our clients and that we can apply in the real estate sector.
Here you can see all the ways in which you will always have us by your side.
We have a multichannel ecosystem designed to accompany you. From our Regional Offices to the Contact Center, including our After-Sales team. This system centralizes your queries about the status of works, document management or commercial support, ensuring that you always speak to an expert.
The Customer Portal is your command center: there you have all your information and procedures in just one click. In addition, each promotion has its own specific mailbox for direct and agile communication.
You have three direct routes depending on your preference:
The promoter loan has several advantages for the client.
As it is a loan already granted, it provides greater agility and flexibility at the time of the subrogation and the financial offer is usually more competitive. This is due to the saving of the appraisal cost and the ease in the concession of the risk.
The construction period of the development is usually between 18 and 24 months. Although it may vary depending on the volume of the building, the type of project, the location and the public agencies involved.
The Final Construction Certificate is a document signed by the construction manager and the construction execution manager, agents appointed by the developer from the beginning of the construction works for the duration of the same, which certifies the date on which the building has been fully completed in accordance with the project for which the license was obtained. This certificate must be endorsed by the corresponding professional associations, namely, the association of architects and the association of technical architects. Without the CFO, it is not possible to sign the Act of reception of the work between the Promoter and the Builder, nor to request the LPO.
The First Occupancy License is a document issued by the Public Administration (City Hall) after verifying that the construction has been executed according to the project for which the license was granted and that it complies with the applicable regulations. The granting of this license is an essential requirement to be able to register the properties and, in most cases, to be able to contract services.
The purpose of the horizontal division deed is to establish in the building, in respect of which the new construction has been granted, a special legal regime in which private elements of each owner (in exclusive and separate ownership) and common elements of all of them (in joint ownership) necessary for the proper use of those coexist.
The building will be divided into as many independent units as there are dwellings, storage rooms and parking spaces in the building. These units are described in the deed, stating the boundaries, the useful and constructed area and the share of participation in the building.
Unlinked units will constitute a single independent property in the Land Registry.
Solve all your doubts about the necessary steps to buy a home with Metrovacesa. From the choice of your new home and the signing of the reservation contract to the management of the financing and the final delivery of keys, we explain each phase of the purchase process in a clear and transparent way. Our goal is that you feel accompanied and that you make decisions with total confidence throughout this important journey.
The protection of your personal data is our priority. We guarantee the rights over your personal data and ensure its confidentiality, integrity and availability at all times, in accordance with current regulations. To this end, we have internal regulations that establish the necessary measures and we carry out actions to raise awareness among the members of our Organization about the need to pay the utmost attention to compliance with the Data Protection Regulations by those who may have access to personal data.
The obligations to which the developer is subject are set out in the law.
You can consult it at:
LEY 38/1999, de 5 de noviembre, de Ordenación de la Edificación.
Chapter IV: Responsibilities and Guarantees.
In most cases, the sales representative will inform you in a personalized way about your queries, providing you with the available commercial documentation, the plans of the property, the building specifications, information about the development, energy qualification and the payment plan.
I.V.A. (Value Added Tax), which will be 10% in the case of the first home, is a national tax.
A.J.D. (Stamp Duty) is a regional tax.
I.B.I. (Real Estate Tax) is a regional tax.
There is usually some confusion as to what a deposit and reservation contract for a new real estate property is and what it entails, when compared to other types of real estate contracts or agreements such as earnest money.
This type of real estate contract can be considered the step prior to the actual sale and purchase of a property and, in practice, obliges the two parties to continue the process to the end. Thus, the seller agrees to sell the property and the buyer agrees to buy it.
To make the deposit and reservation contract effective, the buyer must pay a certain amount as a down payment. That is to say, he must pay a part of the price of the property before effectively becoming its owner. Also, the seller guarantees with the signature of this contract that he will not sell the property to any other potential buyer.
The client must provide a valid identification document the days prior to the signing of the reservation.
At the time of signing the reservation document, in most cases it will be provided:
On the client’s side: the bank receipt of the amount of the reservation.
On the part of Metrovacesa:
This will always be subject to the indications of the commercial network.
No, it is at the time of delivery where you need to have contributed 20%. At the point of sale a customized payment plan will be made for each customer to reach that 20% in the period of time available.
The payment plan is usually as follows:
The Prevention of Money Laundering (and the Financing of Terrorism) is a legal obligation that every real estate developer must comply with, in order to prevent any amount of money related to the commission of a crime from being used for the purchase of a property.
The contract of sale of real estate is a type of contract whereby the seller transfers, in exchange for a price, the ownership of real estate (a house, for example) to the buyer. It is signed once the Building Permit for the Development has been obtained.
The processes for the Prevention of Money Laundering and Terrorist Financing are applied according to the evolution of each transaction/sale.
The client must provide a valid identification document the days prior to the signing of the reservation.
At the time of signing the purchase and sale document, in most cases it will be provided:
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Once the private contract is signed, you will be provided with passwords to access the metrovacesa client area where you will be able to consult your payments, photographs of the progress of the work, checklists, documents and those involved in the project.
Once the First Occupancy License has been obtained and the Final Construction Certificate has been registered in the corresponding Property Registry, the Client will be summoned to execute the Public Deed of Sale before a notary public.
It is a welcome pack to your home that consists of the following:
If the work is completed before the date stipulated in the purchase contract and the First Occupancy License or its equivalent is obtained before the aforementioned date, the buyer will be notified by the Seller to indicate that he is ready to execute the public deed of sale.
If after the date stipulated in the purchase contract the property cannot be delivered because the Town Hall has not granted the corresponding License of First Occupancy, our contract establishes a system of extensions starting from the expected date of delivery.
However, if after said extensions the City Council has still not granted the First Occupancy License, the Purchaser may choose either to terminate the contract or to continue with the purchase until the First Occupancy License is effectively obtained.
Meet Mia, our virtual assistant designed to offer you immediate and personalized support. In this section we explain how she works and what you can expect from her to help you quickly, easily and efficiently during your purchase process.
MiA is a Metrovacesa virtual assistant designed to help you solve your doubts about our housing offer. It is an interactive tool that allows you to obtain information quickly and easily, available 24 hours a day.
MiA is scheduled to respond to a wide variety of inquiries about our properties and services. You can ask her about:
You can start a conversation with MiA by clicking on the chatbot icon in the bottom right corner of our website. The chat will open automatically and you can start typing your questions.
If you wish to schedule an appointment, you can provide your contact information to MiA and one of our commercial agents will contact you so that you can receive a more personalized attention and schedule your appointment in our commercial offices.
The privacy of your data is our priority. When using MiA, the personal information you provide will be handled in accordance with our Privacy Policy. The information will be used for:
Yes, in order to improve your experience and make MiA more and more useful, we keep a record of the conversations. Here’s how we do it, always with your privacy and security as our top priority.
| Appearance | Description |
| Purpose | History allows us to analyze and understand interactions to continually improve the service and quality of responses MiA offers you. |
| Privacy of personal data | Your privacy is paramount. We do not store any personal information (such as name, email or phone number) with the conversations, unless you give us your express consent to do so; for example, if you provide it to us so that a salesperson can contact you. |
| Security and storage | Conversations are securely stored on the Google Cloud Platform. This environment has robust security measures in place to protect information, such as encryption of data both in transit and at rest, and strict access controls to ensure that only authorized personnel can review information to improve service. |
| Anonymization | All conversations used for the analysis and improvement of MiA are previously anonymized, disassociating any possible data that could identify you. |
In short, you can rest assured that your conversations help us improve, but always treating your information with the highest security standards and respecting your privacy.
Our Customer Experience team will be happy to answer all your questions at 900 55 25 25 or through clientes@metrovacesa.com.
Contact with clientes@metrovacesa.com
Discover your new home with MiA
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